Users are not receiving emails from the dashboard

Resolved

Operational

Started about 1 year agoLasted about 1 hour

Affected

Advisor Dashboard

Advisor Dashboard Frontend

Advisor Dashboard API

Updates

Resolved
February 19, 2025 at 5:59 PM
Resolved
February 19, 2025 at 5:59 PM
The issue appears to have been resolved.
Monitoring
February 19, 2025 at 5:09 PM
Monitoring
February 19, 2025 at 5:09 PM
We are monitoring the impact of the patch as we see email flowing once again.
Identified
February 19, 2025 at 5:08 PM
Identified
February 19, 2025 at 5:08 PM
We have identified the cause and have a patch in place to see what is the root cause.
Investigating
February 19, 2025 at 4:54 PM
Investigating
February 19, 2025 at 4:54 PM
We are aware and are currently investigating this incident.

Tomorrow's Financial Services - Users are not receiving emails from the dashboard – Incident details